Everything you wanted to know about renting bicycles
How do I book a bike?
The booking process is as simple as possible and only takes a couple of minutes.You need to select the appropriate model on our website, indicate the desired dates and place of receipt, and then pay for the order online.Once your booking is confirmed, you will receive all details and instructions via email, ensuring complete transparency and no hidden fees.
What is included in the rental price?
All basic services are already included in the stated price: damage insurance, standard maintenance, lock and helmet for your safety.You pay one clear amount, making it easy to budget and enjoy your trip without surprise expenses at the end of the day.
What to do if the bike breaks down during rental?
Our bikes undergo regular maintenance, but if there is a problem, we will quickly resolve the problem.All you need to do is call our 24-hour support service, and we will arrange a replacement vehicle at a location convenient for you.Your trip will not be spoiled, as our main goal is your comfort.
Where can I leave my bike after renting?
We offer a flexible return system at several points in the city, which are marked on the map in your personal account.This allows you to plan a route without having to return to the starting point.Simply lock your bike in the designated area and complete your rental via the mobile app.
Do I need to have any experience to rent?
Renting does not require any special experience or skills.Our staff will help you choose a model that is ideal for your level of training and will provide brief instructions.We offer different types of bicycles, from simple city bikes to more advanced ones, so that every client feels confident on the road.
How is bicycle safety ensured?
Each of our bicycles is equipped with a secure lock and a built-in GPS tracker, which allows you to track its location.This not only protects your deposit, but also gives you extra peace of mind when out and about.We use only proven equipment to ensure your trip is safe.
What if I want to extend my rental period?
You can extend your rental easily and quickly through the mobile application or by calling the support service.We have flexible rates to extend for a few hours or even the next day.This allows you to be spontaneous and change plans without having to worry about strict time limits.
What documents are needed for rent?
To register a rental, it is enough to have a passport and driver’s license or any other identification document.The entire registration process is done digitally, saving you time.We value your privacy and ensure secure data storage.
Do you work in bad weather?
Our services are available in all weather conditions and we have special rates and conditions for rainy days.We recommend monitoring the forecast and, if necessary, rescheduling your reservation free of charge if the weather suddenly worsens.Your pleasure from the trip is our priority, so we always do our best to accommodate you.